• Observation Hours Reminder

    Providers must submit the number of observation hours when a patient is under observation care. Observation time begins at the clock time documented in the client’s medical record. This time should coincide with the time that the client is placed in a bed for the purpose of initiating observation care in accordance with the practitioner’s…

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  • Expedited Call Handling

    Superior assigns claim numbers for each claim received. Each time Superior sends any correspondence regarding a claim, a claim number (also known as a control number) is included in the communication. Please remember to have your claim number available when calling into Provider Services for expedited handling of your call. Claim numbers can be found…

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  • Culturally and Linguistically Appropriate Services (CLAS) Survey

    The Texas Health and Human Services Commission (HHSC) / Medicaid / Children’s Health Insurance Program (CHIP) and the Texas Office of Minority Health and Health Equity want to learn about the Culturally and Linguistically Appropriate Services (CLAS) provided by your organization. Your responses are for informational purposes only, thus no policies addressing the specific needs…

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