• PPR and PPC Education Webinar Hosted by HHSC

    Superior HealthPlan encourages Providers to attend the second Potentially Preventable Readmissions (PPR) and Potentially Preventable Complications (PPC) Education Webinar hosted by HHSC. This webinar will be held on August 20, 2014 from 2:00-3:00 p.m. (CST), and will further discuss PPR and PPC’ s goals, process, and reports. HHSC has initiated a hospital report development and…

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  • Observation Hours Reminder

    Providers must submit the number of observation hours when a patient is under observation care. Observation time begins at the clock time documented in the client’s medical record. This time should coincide with the time that the client is placed in a bed for the purpose of initiating observation care in accordance with the practitioner’s…

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  • Expedited Call Handling

    Superior assigns claim numbers for each claim received. Each time Superior sends any correspondence regarding a claim, a claim number (also known as a control number) is included in the communication. Please remember to have your claim number available when calling into Provider Services for expedited handling of your call. Claim numbers can be found…

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