Training & Manuals

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Provider Manual & Attachments

Former Foster Care in Higher Education
Medicare Advantage Provider Manual
New HHSC Contract Provisions 
Nursing Facility Provider Manual
Superior HealthPlan Provider Manual (STAR, STAR+PLUS, CHIP, & STAR Health)

How To

Check the Status of an Authorization Online
Identify a Claim Number from Superior HealthPlan
Request Therapy Prior Authorization for Nursing Facility Add-on Services
Submit Claim Appeals and Claim Attachments on the Web Portal
Update Provider Demographic Information
Use the Medicaid Pre-Authorization Tool

Training Documents

All Products (Excluding STAR Health)
Ambetter from Superior HealthPlan New Provider Orientation
Assisted Living/Residential Care/Adult Foster Care
Community First Choice (CFC) FAQ
Comprehensive Billing Clinic
Cultural Competency & Health Literacy Training
Cultural Sensitivity
Daily Activity & Health Services
Emergency Response Services & Home Delivered Meals
EVV Provider Training
Hospital Training
LTSS Billing Clinic
LTSS Sample 1500s (PDF)
Medicare Advantage Model of Care Training
NIA Provider Presentation
Nursing Facility Provider Training (MMP)
Nursing Facility Provider Training (No MMP)
Personal Attendant (PAS) & Home Health
Respite Care
STAR Health (Foster Care) Presentation – Effective 3/1/2015
STAR+PLUS 2015 Presentation
Superior HealthPlan Advantage Provider Training
Texas Health Steps
The Judiciary System and STAR Health Presentation
Therapy Prior Authorization Guidelines

Free Continuing Education Resources

CEU Courses Accessible through Texas Health Steps
Department of Health and Human Services Tools