Training & Manuals

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Provider Manual & Attachments

Medicare Advantage Provider Manual
Nursing Facility Provider Manual
Superior HealthPlan Provider Manual (STAR, STAR+PLUS, CHIP, & STAR Health)

How To

Check the Status of an Authorization Online
Identify a Claim Number from Superior HealthPlan
Request Therapy Prior Authorization for Nursing Facility Add-on Services
Submit Claim Appeals and Claim Attachments on the Web Portal
Update Provider Demographic Information
Use the Medicaid Pre-Authorization Tool

Training Documents

STAR and CHIP (Including RSA) Provider Training
Ambetter from Superior HealthPlan New Provider Orientation
Assisted Living/Residential Care/Adult Foster Care
Community First Choice (CFC) FAQ
Comprehensive Billing Clinic
Cultural Competency & Health Literacy Training
Cultural Sensitivity
Daily Activity & Health Services
Daily Activity & Health Services (DAHS) Policy Update FAQ
Emergency Response Services & Home Delivered Meals
EVV Provider Training
Hospital Training
LTSS Billing Clinic
LTSS Sample 1500s (PDF)
NIA Provider Presentation
Nursing Facility Provider Training (No MMP)
Personal Attendant (PAS) & Home Health
Respite Care
STAR Health (Foster Care) Presentation – Effective 3/1/2015
STAR+PLUS 2015 Presentation
Superior HealthPlan Advantage Provider Training
Texas Health Steps
The Judiciary System and STAR Health Presentation
Therapy Prior Authorization Guidelines

Free Continuing Education Resources

CEU Courses Accessible through Texas Health Steps
Department of Health and Human Services Tools