Provider Accessibility Initiative

Superior HealthPlan is committed to providing equal access to quality health care and services that are physically and programmatically accessible for our members with disabilities and their companions. "Physical access," also referred to as "architectural access," refers to the ability of a person with a disability to access buildings, structures and the environment. "Programmatic access" refers to the ability of a person with a disability to access goods, services, activities and equipment. The goal of the Provider Accessibility Initiative (PAI) is to increase the percentage of Superior providers that meet minimum federal and state disability access standards by:

  1. Improving the accuracy, completeness and transparency of provider self-reported disability access data in all products/all markets nationwide by integrating "minimum accessibility" standards into the provider application/credentialing and directory processes; and
  2. Providing participating providers in three pilot states with shared access to grant dollars through a Barrier Removal Fund (BRF). Providers that apply and are chosen for BRF awards will receive an on-site disability accessibility review completed by a local Center for Independent Living (CIL) and funding to remediate priority disability access barriers.

In 2018, the BRF will be administered in three pilot States: Texas, Illinois and Ohio. The other component of the PAI (improving disability access data in provider directories) will be implemented in all Centene health plans nationwide starting in May 2018. Superior is Centene Corporation’s health plan affiliate in Texas.

  • Superior is proud to partner with the National Council on Independent Living (NCIL) on the administration of the BRF.
  • NCIL is the longest-running national cross-disability, grassroots organization run by and for people with disabilities. Founded in 1982, NCIL represents thousands of organizations and individuals including: individuals with disabilities, Centers for Independent Living (CILs), Statewide Independent Living Councils (SILCs), and other organizations that advocate for the human and civil rights of people with disabilities throughout the United States.
  • NCIL will provide technical assistance to Superior and help them coordinate a local BRF Committee that will select BRF awardees.
  • NCIL will also coordinate with local Centers for Independent Living (CILs) to conduct the on-site accessibility reviews of BRF applicants, provide training, and distribute grants to BRF awardees to remediate priority disability access barriers identified by the local BRF Committee.
  • It's the right thing to do. Studies have shown that Medicaid and Medicare beneficiaries with disabilities receive less preventive care due to inaccessible exam rooms and/or diagnostic equipment; The PAI and BRF demonstrate Superior’s position as a pioneer in partnering with our providers and disability advocates to solve a vital problem and key social determinants of health for our members with disabilities and their companions.
  • In addition, federal laws and regulations require that Managed Care Organization (MCO) providers have disability access and that MCO provider directories include a complete and accurate description of provider disability access.
  • Superior believes we have a responsibility and an obligation to support the participating providers in our network in becoming more accessible through a designated corporate funding source designed to address one of the primary barriers to disability compliance, namely a lack of financial resources, so that our members with disabilities and their companions will have better access and quality of care.
  • The PAI, a recommendation of the Centene National Disability Advisory Council, demonstrates that Superior is actively working toward a health care delivery system that is fully usable by, and accessible to, our members with disabilities and their companions; a health care system based on the aspirational principle of “universal access for all.”

Bexar Service Delivery Area participating providers, except hospitals and nursing facilities, serving the STAR Kids, STAR+PLUS non-dual or STAR Health Medically Dependent Children’s Program (MDCP) populations, that see Superior members at a physical location, are accepting new Superior members and are in the Superior provider directory are eligible to apply. Non-participating providers with single case agreements or other contracts are not eligible.

Completion and submission of the self-reported Texas Accessibility Form, which will be distributed after a provider has submitted an RFP application, is also a requirement of eligibility to receive PAI and BRF grant funding.

Date Timeline
5/25/18 RFP Posted
8/10/18 RFP Application Deadline

PAI and BRF, please review:

Completing the PAI and BRF RFP application, please contact Tim Fuchs at NCIL:

  • Email:
  • Phone: 1-202-207-0334 (toll-free 1-844-778-7961)

The Texas Accessibility Form, please email: