Putting Members First
Since 1999, Superior HealthPlan has steadily grown into a statewide leader in healthcare, now offering nine unique products to 1.7 million members across Texas. Yet Superior’s purpose of transforming the health of the community, one person at a time, has remained unchanged.
With 1.7 million members, Superior puts members first. Watch the videos below to see how.
Quality. Since 2015, Superior HealthPlan has received a score of 3.5 or higher on a 5.0 scale on the National Committee for Quality Assurance (NCQA) Medicaid Health Insurance Plan Ratings. This includes a score of 3.5 for 2021.
Member satisfaction. According to a 2020 survey, 91% of members said they were satisfied with how quickly they received care. Nearly 90% of customers said they were happy with the health plan overall.
Focus on the individual. With more than 3,800 employees across eight Texas offices, Superior is focused on the members we serve in all 254 Texas counties.
Active local involvement. In 2020, Superior and its employees donated nearly $1.2 million to organizations that support members and individuals from low-income families and neighborhoods.
COVID-19 relief. Superior supported Texas communities in 2020 in many ways. The organization contributed $400,000, provided 200,000 face masks, and increased access to telehealth to support members in their time of need.
Foster care. In partnership with the State of Texas, Superior became the nation’s first managed care organization to provide health care to children in foster care. The program has led to improved access to checkups, behavioral health and other important services.
In 2008, Superior became the first managed care organization in the nation, to provide statewide health care to children in foster care. This video shows the success of the program.
Mitch has three wishes, all of which were dependent on the right wheelchair. This video highlights how Superior helped all three come true.
Kate’s daughter has a rare skin condition, affecting her life in a major way. This video examines how far unwavering care and support can truly go.
Julio does his best to help his children, but as a single father, he’s needed some help along the way. See what Superior has done to make an impact on his entire family.