Putting Members First
Since 1999, Superior HealthPlan has steadily grown into a statewide leader in healthcare, now offering nine unique products to 1.7 million members across Texas. Yet Superior’s purpose of transforming the health of the community, one person at a time, has remained unchanged.
With 1.7 million members, Superior puts members first. Watch the videos below to see how.
Quality. Since 2015, Superior HealthPlan has been one of the top-rated Medicaid plans in Texas, earning a rating of 3.5 or higher on a 5.0 scale on the National Committee for Quality Assurance (NCQA) Medicaid Health Insurance Plan Ratings. This includes a rating of 3.5 for 2022.
Member satisfaction. According to a 2020 survey, 91% of members said they were satisfied with how quickly they received care. Nearly 90% of customers said they were happy with the health plan overall.
Focus on the individual. With 3,000 employees across Texas, Superior is focused on the members we serve in all 254 Texas counties.
Active local involvement. In 2021, Superior and its employees donated more than $1.2 million to organizations that support members and individuals from low-income families and neighborhoods.
Hygiene closets. Since 2020, Superior has donated $300,000 to help organizations and schools establish hygiene closets. The closets are stocked with essential items like soap, shampoo, and toothpaste, which are available at no cost to individuals across Texas.
Foster care. In partnership with the State of Texas, Superior became the nation’s first managed care organization to provide health care to children in foster care. The program has led to improved access to checkups, behavioral health and other important services.
In August 2022, Superior HealthPlan and Centene Corporation joined Community Health Development, Inc. (CHDI) to organize a Wellness Fair for the Uvalde community. In all, there were more than 20 organizations involved and more than 1,000 people were in attendance.
From chronic back pain and a rare disease to depression, it had become nearly impossible for Melanie to walk, shower, and care for her two children. Her first conversation with Shea, her Superior Care Manager made all the difference, putting her on a path to a better life.
When Autumn was 20, she lost her mother to breast cancer. In 2021, she received the same news her mother did all those years ago – she had cancer. Yet, with early detection, quality healthcare, and the support of doctors, family, and Superior, Autumn beat breast cancer.
In 2008, Superior became the first managed care organization in the nation, to provide statewide health care to children in foster care. This video shows the success of the program.