Putting Members First
Since 1999, Superior HealthPlan has steadily grown into a statewide leader in healthcare, now offering nine unique products to more than 1.3 million members across Texas. Yet Superior’s purpose of transforming the health of the community, one person at a time, has remained unchanged.
With more than 1.3 million members, Superior puts members first. Here are just a few of their stories:
Quality. For a fifth straight year, Superior is among the top-rated Medicaid plans in Texas, earning a score of 3.5 on a 5.0 scale on the National Committee for Quality Assurance (NCQA) Medicaid Health Insurance Plan Ratings 2019-2020.
Member satisfaction. According to a 2019 survey, 92% of members said they were satisfied with customer service and nearly 90% of caregivers were happy with the health plan as a whole.
Focus on the individual. With more than 4,000 employees across ten Texas offices, Superior is focused on the members we serve in all 254 Texas counties.
Active local involvement. In 2019, Superior and its employees donated more than $1.2 million to organizations that support members and individuals from low-income families and neighborhoods.
Community partnerships. Superior organizes or attends more than 3,000 events across hundreds of cities every year, all meant to support our members in communities all across Texas.
Dedication. There are more than 1,200 employees who have been at Superior for at least 5 years, the kind of consistency that positively impacts our members.
Mitch has three wishes, all of which were dependent on the right wheelchair. This video highlights how Superior helped all three come true.
Kate’s daughter has a rare skin condition, affecting her life in a major way. This video examines how far unwavering care and support can truly go.
Julio does his best to help his children, but as a single father, he’s needed some help along the way. See what Superior has done to make an impact on his entire family.
Superior and Prospera are committed to removing barriers to healthcare, nutritious food and more. This video shows what is achieved by working together.