Putting Members First
Since 1999, Superior HealthPlan has steadily grown into a statewide leader in healthcare, now offering nine unique products to about 2 million members across Texas. Yet Superior’s purpose of transforming the health of the community, one person at a time, has remained unchanged.
Superior HealthPlan puts members first. Watch these videos to see how.
Quality. Since 2015, Superior HealthPlan has been one of the top-rated Medicaid plans in Texas, earning a rating of 3.5 or higher on a 5.0 scale on the National Committee for Quality Assurance (NCQA) Medicaid Health Insurance Plan Ratings. This includes a rating of 3.5 for 2022.
Member satisfaction. According to a 2022 survey, 90% of members said they were satisfied with how quickly they received care. Additionally, more than 95% of members said they were satisfied with Superior’s customer service.”
Focus on the individual. With 3,000 employees across Texas, Superior is focused on the members we serve in all 254 Texas counties.
Active local involvement. In 2022, Superior and its employees donated more than $8 million to organizations that support members and individuals from low-income families and neighborhoods.
Hygiene closets. Since 2020, Superior has donated $350,000 to help organizations and schools establish hygiene closets. The closets are stocked with essential items like soap, shampoo, and toothpaste, which are available at no cost to individuals across Texas.
Foster care. In partnership with the State of Texas, Superior became the nation’s first managed care organization to provide health care to children in foster care. The program has led to improved access to checkups, behavioral health and other important services.
To see all the ways we put members first, be sure to follow us on social media today!
In 2022, Superior and Centene joined Community Health Development, Inc. (CHDI) to organize a Wellness Fair for Uvalde . More than 20 organizations were involved and 1,000 people attended.
From chronic back pain and a rare disease, Melanie was struggling to walk, shower, and care for her two children. One Superior Care Manager changed everything, putting her on a path to a better life.
When Autumn was 20, she lost her mother to breast cancer. Decades later, she received the same diagnosis, but with the support of doctors, family, and Superior, Autumn beat breast cancer.
In 2008, Superior became the first managed care organization in the nation, to provide statewide health care to children in foster care. This video shows the success of the program.