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File a Complaint
Are you a?
*
Member
Provider
Is this a Medicare Complaint?
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Yes
No
Is there an Appeal Element?
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Yes
No
Is this complaint related to a prescription drug?
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Yes
No
Member First Name (required)
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Member Last Name (required)
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Member Medicaid or CHIP ID Number (required)
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Complainant Email Address
Complainant Phone Number
Member County
Provider
Complaint Summary (required)
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Member Date Of Birth
Complainant Relationship to Member (required)
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Parent
Legal Guardian
Spouse
Other
Other - Relationship to member (required)
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Complainant Address
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Street Address
City
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
Zip Code
Complaint Type (required)
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Accessibility/Availability of Service - Geographic Access
Accessibility/Availability of Service - Appointment Availability
Attitude and Service Health Plan
Balance Billing
Complaint Process
Marketing
Pharmacy
Plan Administration - ID Cards
Plan Administration - Language or Interpreter Services
Plan Administration - Miscellaneous
Quality of Care
Quality of Service - Office Site - Miscellaneous
Quality of Service - Office Site - Physical Appearance
Quality of Service - Office Site - Adequacy of Wait Time
Quality of Service Practitioner
Transportation
Other
Other Complaint Type (required)
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Form Completed By (required)
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Member
Member's Representative
SHP Staff
Name of Person Completing Form (required)
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How can Superior resolve your issue? (required)
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Provider Name (required)
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First
Last
Practice/Clinic/Facility Name
Email Address
Phone Number (required)
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County
Member
Complaint Summary (required)
*
Address (Required)
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Street Address
City
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
Zip Code
Are you a contracted provider?
Yes
No
NPI (required)
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Tax ID (required)
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Provider ID
Complaint Type (required)
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Attitude and Service Health Plan
Claims Processing - Timeliness
Claims Processing - Plan Administration
Claims Processing - Miscellaneous
Complaint Process
Marketing
Physician/Provider Contracts
Plan Administration - Miscellaneous
UR/UM - Case Management
UR/UM - Non Covered Benefit
UR/UM - Prior Authorization
UR/UM - Late Notification
UR/UM - Miscellaneous
Other
Complaint Type Other
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Form Completed By (required)
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Provider
Provider Office Staff
Other
Name of Person Completing Form (required)
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How can Superior resolve your issue? (required)
*