Phone Directory

Alcohol/Drug Crisis Line (800) 716-5650
Cenpatico Behavioral Health Services
STAR (800) 716-5650
CHIP (888) 471-4357
STAR+PLUS (800) 466-4089
MRSA (877) 644-4517
CHIP RSA (800) 213-9927
STAR Health (866) 218-8263
NorthSTAR Behavioral Health Services (Dallas Service Area STAR+PLUS Members) (888) 800-6799
CONNECTIONS®/Promotoras (800) 783-5386
EDI (800) 225-2573 ext 25525
EMERGENCY 911 OR LOCAL EMERGENCY
Eye Services (888) 756-8768
Health and Human Services Commission (800) 252-8263
Member Advocate (for help with complaints)
Bexar (866) 615-9399
Dallas (866) 529-0294
El Paso (877) 391-5923
Nueces (800) 656-4817
Travis (800) 218-7453
Member Services
Advantage (877) 935-8023
Ambetter (877) 687-1196
CHIP (800) 783-5386
CHIP RSA (800) 820-5686
Medicaid RSA (877) 644-4494
STAR (800) 783-5386
STAR Health (866) 912-6283
STAR+PLUS (866) 516-4501
TTY (800) 735-2989
NurseWise® (24-Hour Hotline) (800) 783-5386
Pharmacy (Providers Only)
Pharmacy & Help Desk Toll Free (866) 768-0468
TTY (866) 492-9674
Out-Patient Rx (PBM: US Script)
Resolution Help Desk (800) 460-8988
Prior Auth Requests Phone (866) 768-7147
Prior Auth Requests Fax (866) 399-0929
In-Clinic Rx Administration
Prior Auth Requests Phone (800) 218-7508
Prior Auth Requests Fax (800) 690-7030
Appeal Requests Phone (877) 398-9461 ext. 22168
Appeal Requests Fax (866) 918-2266
Provider Relations
Austin Regional Office (800) 218-7453
Corpus Christi Regional Office (800) 656-4817
Dallas Regional Office (866) 529-0294
El Paso Regional Office (877) 391-5923
Lubbock Regional Office (866) 862-8308
McAllen Regional Office (877) 278-4268
San Antonio Regional Office (866) 615-9399
Tyler Regional Office (866) 529-0294
Waco Regional Office (800) 218-7453
Provider Services
Advantage (877) 391-5921
Ambetter (877) 687-1196
CHIP/CHIP RSA (877) 391-5921
Medicaid RSA (877) 644-4494
RSA (800) 522-8923
STAR Health (866) 439-2042
STAR (877) 391-5921
STAR+PLUS (877) 391-5921
STAR Helpline (800) 964-2777
STARLink (866) 566-8989
STARLink TDD (800) 222-4306
Tech Support
Web Portal (866) 895-8443
Health Passport (866) 714-7996

 

Always remember if you need help understanding the language being spoken, Superior has people who can help you on the phone or can go with you to a medical appointment.