Phone Directory

As a member of Superior HealthPlan, you can call Member Services if you have questions about your health plan. You can also call if you need help finding a doctor, scheduling an appointment, getting a new ID card or accessing benefits and services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Members of Superior HealthPlan can talk to a nurse 24 hours a day, 7 days a week through Superior’s nurse advice line. You can call the 24-hour nurse advice line to get answers to health questions. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Many Superior members may need behavioral health services. These services include mental health or substance abuse (alcohol and drug) treatment. You do not need a referral from your doctor to get these services.

Superior works with Cenpatico to offer members behavioral health services. During normal business hours, you can call to schedule an appointment or learn more about these services. You can also call 24 hours a day, 7 days a week for questions or for help getting emergency behavioral health services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

*Effective now through December 31, 2016, STAR+PLUS members in the Dallas service area will receive treatment for behavioral health through NorthSTAR. NorthSTAR provides behavioral health services to members in the following counties: Collin, Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall. If you have behavioral health issues, call the NorthSTAR program toll free at 1-888-800-6799 to receive services in your area.

Effective January 1, 2017, STAR+PLUS members in the Dallas service area will receive treatment for behavioral health through Superior. The Dallas service area includes the following counties: Collin, Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall. If you have behavioral health issues, call the Superior’s behavioral health line at 1-800-466-4089 to receive services in your area.

Service Coordination is a special kind of care management. Service Coordinators are available to help you coordinate your/your child’s medical and behavioral health care. They can help you/your child develop a service plan, help make sure you get services on time and identify your/your child’s needs. Service Coordination is available for members in the programs listed below:

If you have Medicaid or CHIP benefits, you can call one of the following managed care helplines to get information or ask questions about the program, benefits or to choose a health plan. You can call from 8 a.m. - 8 p.m., Monday through Friday.

Superior wants to make sure members get the care and support they need. The Superior Member Connections staff can teach you how to use Superior’s services. They can visit you at home, talk to you on the phone or send you facts by mail. They can help you with things like how to pick a doctor, transportation services and how to use Superior services. Just call the phone number listed below to learn more.

Superior Member Advocates can help members get access to care. They will help Medicaid and CHIP members find community resources, resolve problems and file complaints. For more information, call a Superior Member Advocate in your area.

A Superior member can file for a state fair hearing at any time during Superior’s appeals process. This is for members who have appealed a decision by Superior to deny a service. It allows members to ask HHSC to review their case. If you are a STAR, STAR Health, STAR Kids or STAR+PLUS member and you want to file a state fair hearing, call 1-877-398-9461.

Texas Health Steps is the Medicaid health-care program for children, teens and young adults, birth through age 20. Members enrolled in STAR, STAR+PLUS, STAR Kids, Medicaid RSA and STAR Health are eligible for this program. Texas Health Steps gives your child:

• Free regular medical checkups starting at birth.
• Free dental checkups starting at 6 months of age.
• A Case Manager who can find out what services your child needs and where to get these services.

Read more about this program on the Texas Health Steps website or call Member Services:

If you are a provider contracted with Superior, and have questions about prior authorizations, appeals or medications, please call Superior’s Pharmacy team.

If you are a provider contracted with Superior, and have questions, call one of the phone numbers listed below. Office hours are 8 a.m. to 5 p.m. (Central Time), Monday through Friday. For STAR Health, office hours are 8 a.m. to 6 p.m. (Central Time).

If you are a provider and need to reach an Account Manager in your region, call the phone number below that is specific to your area.

Below is a list of Superior office locations in Texas. For help with benefits and services, members should continue to call Superior Member Services. If you want to apply for Medicaid, call 2-1-1 or visit www.YourTexasBenefits.com. To enroll with Superior, call 1-800-964-2777.