Phone Directory

As a member of Superior HealthPlan, you can call Member Services if you have questions about your health plan. You can also call if you need help finding a doctor, scheduling an appointment, getting a new ID card or accessing benefits and services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Product Phone Hours of Operation
Ambetter from Superior HealthPlan 1-877-687-1196 8 a.m. - 8 p.m., 7 days a week
CHIP 1-800-783-5386 8 a.m. - 5 p.m., Mon. - Fri.
CHIP Rural Service Area (RSA) 1-800-820-5685 8 a.m. - 5 p.m., Mon. - Fri.
STAR 1-800-783-5386 8 a.m. - 5 p.m., Mon. - Fri.
STAR Health 1-866-912-6283 8 a.m. - 5 p.m., Mon. - Fri.
STAR Kids 1-844-590-4883 8 a.m. - 5 p.m., Mon. - Fri.
STAR Medicaid Rural Service Area (MRSA) 1-877-644-4494 8 a.m. - 5 p.m., Mon. - Fri.
STAR+PLUS 1-866-516-4501 8 a.m. - 5 p.m., Mon. - Fri.
STAR+PLUS Medicare-Medicaid Plan (MMP) 1-866-896-1844 8 a.m. - 8 p.m., Mon. - Sun.
Superior HealthPlan Medicare Advantage
(HMO SNP)
1-877-935-8023

8 a.m. – 8 p.m., 7 days a week
(October 1 – February 14)

8 a.m. – 8 p.m., Mon. – Fri.
(February 15 – September 30)

TTY (Relay Texas) 1-800-735-2989 24 hours a day, 7 days a week
TTY (STAR+PLUS MMP, Medicare Advantage) 711 24 hours a day, 7 days a week

Members of Superior HealthPlan can talk to a nurse 24 hours a day, 7 days a week through Superior’s nurse advice line. You can call the 24-hour nurse advice line to get answers to health questions. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Product Phone

Ambetter from Superior HealthPlan

1-877-687-1196

CHIP

1-800-783-5386

CHIP Rural Service Area (RSA)

1-800-820-5685

STAR

1-800-783-5386

STAR Health

1-866-912-6283

STAR Kids

1-844-590-4883

STAR Medicaid Rural Service Area (MRSA)

1-877-644-4494

STAR+PLUS

1-866-516-4501

STAR+PLUS Medicare-Medicaid Plan (MMP)

1-866-896-1844

Superior HealthPlan Medicare Advantage (HMO SNP)

1-877-935-8023

TTY (Relay Texas) 1-800-735-2989
TTY (STAR+PLUS MMP, Medicare Advantage) 711

Many Superior members may need behavioral health services. These services include mental health or substance abuse (alcohol and drug) treatment. You do not need a referral from your doctor to get these services.

Superior works with Cenpatico to offer members behavioral health services. During normal business hours, you can call to schedule an appointment or learn more about these services. You can also call 24 hours a day, 7 days a week for questions or for help getting emergency behavioral health services. Our staff speaks English and Spanish. If you speak another language or need an interpreter, call Member Services for help.

If you have an emergency or crisis, call 9-1-1 or visit the nearest hospital or emergency room.

Product Phone

Ambetter from Superior HealthPlan

1-877-687-1196

CHIP

1-888-471-4357

CHIP Rural Service Area (RSA)

1-800-213-9927

STAR

1-800-716-5650

STAR Health

1-866-912-6283

STAR Kids

1-844-590-4883

STAR Medicaid Rural Service Area (MRSA)

1-877-644-4517

STAR+PLUS

1-800-466-4089

STAR+PLUS Dallas (NorthStar)*

1-888-800-6799

STAR+PLUS Medicare-Medicaid Plan (MMP)

1-866-896-1844

*Effective now through December 31, 2016, STAR+PLUS members in the Dallas service area will receive treatment for behavioral health through NorthSTAR. NorthSTAR provides behavioral health services to members in the following counties: Collin, Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall. If you have behavioral health issues, call the NorthSTAR program toll free at 1-888-800-6799 to receive services in your area.

Effective January 1, 2017, STAR+PLUS members in the Dallas service area will receive treatment for behavioral health through Superior. The Dallas service area includes the following counties: Collin, Dallas, Ellis, Hunt, Kaufman, Navarro and Rockwall. If you have behavioral health issues, call the Superior’s behavioral health line at 1-800-466-4089 to receive services in your area.

Service Coordination is a special kind of care management. Service Coordinators are available to help you coordinate your/your child’s medical and behavioral health care. They can help you/your child develop a service plan, help make sure you get services on time and identify your/your child’s needs. Service Coordination is available for members in the programs listed below:

Product Phone

STAR Health

1-866-912-6283

STAR Kids

1-844-433-2074

STAR+PLUS

1-877-277-9772

STAR+PLUS Medicare-Medicaid Plan (MMP)

1-866-896-1844

If you have Medicaid or CHIP benefits, you can call one of the following managed care helplines to get information or ask questions about the program, benefits or to choose a health plan. You can call from 8 a.m. - 8 p.m., Monday through Friday.

Product Phone

CHIP & CHIP RSA

1-800-647-6558

STAR & STAR MRSA

1-800-964-2777

STAR Health

1-800-964-2777

STAR Kids

1-800-964-2777

STAR+PLUS

1-800-964-2777

STAR+PLUS Medicare-Medicaid Plan (MMP)

1-800-964-2777

TTY (Relay Texas)

1-800-735-2989

Superior wants to make sure members get the care and support they need. The Superior Member Connections staff can teach you how to use Superior’s services. They can visit you at home, talk to you on the phone or send you facts by mail. They can help you with things like how to pick a doctor, transportation services and how to use Superior services. Just call the phone number listed below to learn more.

Product Phone

CHIP

1-800-783-5386

CHIP Rural Service Area (RSA)

1-800-820-5685

STAR

1-800-783-5386

STAR Health

1-866-912-6283

STAR Kids

1-844-590-4883

STAR Medicaid Rural Service Area (MRSA)

1-877-644-4494

STAR+PLUS

1-866-516-4501

Superior Member Advocates can help members get access to care. They will help Medicaid and CHIP members find community resources, resolve problems and file complaints. For more information, call a Superior Member Advocate in your area.

Product Phone
CHIP 1-800-783-5386
CHIP Rural Service Area (RSA) 1-800-820-5685
STAR 1-800-738-5386
STAR Health 1-866-912-6283
STAR Kids 1-844-590-4883
STAR Medicaid Rural Service Area (MRSA) 1-877-644-4494
STAR+PLUS 1-866-516-4501

A Superior member can file for a state fair hearing at any time during Superior’s appeals process. This is for members who have appealed a decision by Superior to deny a service. It allows members to ask HHSC to review their case. If you are a STAR, STAR Health, STAR Kids or STAR+PLUS member and you want to file a state fair hearing, call 1-877-398-9461.

Texas Health Steps is the Medicaid health-care program for children, teens and young adults, birth through age 20. Members enrolled in STAR, STAR+PLUS, STAR Kids, Medicaid RSA and STAR Health are eligible for this program. Texas Health Steps gives your child:

  • Free regular medical checkups starting at birth.
  • Free dental checkups starting at 6 months of age.
  • A Case Manager who can find out what services your child needs and where to get these services.

Read more about this program on the Texas Health Steps website or call Member Services:

Product Phone

STAR

1-800-783-5386

STAR Health

1-866-912-6283

STAR Kids

1-844-590-4883

STAR Medicaid Rural Service Area (MRSA)

1-877-644-4494

STAR+PLUS

1-866-516-4501

If you are a provider contracted with Superior, and have questions about prior authorizations, appeals or medications, please call Superior’s Pharmacy team.

Appeal Requests

Phone: 1-877-398-9461, ext. 22168

Fax: 1-866-918-2266

In-Clinic Rx Administration Prior Authorization Requests

Phone: 1-800-218-7508

Fax: 1-800-690-7030

Out-Patient Rx (US Script) Resolution Help Desk

Phone: 1-800-460-8988

Pharmacy & Help Desk

Toll-Free: 1-866-768-0468

TTY: 1-866-492-9674

Prior Authorization Requests

Phone: 1-866-768-7147

Fax: 1-866-399-0929

If you are a provider contracted with Superior, and have questions, call one of the phone numbers listed below. Office hours are 8 a.m. to 5 p.m. (Central Time), Monday through Friday. For STAR Health, office hours are 8 a.m. to 6 p.m. (Central Time).

Product Phone

Ambetter from Superior HealthPlan

1-877-687-1196

CHIP & CHIP RSA

1-877-391-5921

STAR

1-877-391-5921

STAR Health

1-866-439-2042

STAR Kids

1-877-391-5921

STAR Medicaid Rural Service Area (MRSA)

1-877-644-4494

STAR+PLUS

1-877-391-5921

STAR+PLUS Medicare-Medicaid Plan (MMP)

1-877-391-5921

Superior HealthPlan Medicare Advantage (HMO SNP)

1-877-391-5921

If you are a provider and need to reach an Account Manager in your region, call the phone number below that is specific to your area.

Region Phone

Austin

1-800-218-7453

Corpus Christi

1-800-656-4817

Dallas

1-866-529-0294

El Paso

1-877-391-5923

Lubbock

1-866-862-8308

McAllen

1-877-278-4268

San Antonio

1-866-615-9399

Tyler

1-866-529-0294

Waco

1-800-218-7453

DentaQuest

1-888-308-4766

Emergency

9-1-1 or Local Emergency Number

Envolve Vision Services

1-888-756-8768

MCNA Dental

1-800-494-6262

Medicaid or CHIP Enrollment Broker

1-800-964-2777

Prescription Benefit Manager

1-800-783-5386

Tech Support – Health Passport

1-866-714-7996

Tech Support – Web Portal

1-866-895-8443

Texas Health and Human Services Commission (HHSC)

1-800-252-8263

Texas Ombudsman Managed Care Assistance Team

1-866-566-8989

Below is a list of Superior office locations in Texas. For help with benefits and services, members should continue to call Superior Member Services. If you want to apply for Medicaid, call 2-1-1 or visit www.YourTexasBenefits.com. To enroll with Superior, call 1-800-964-2777.

Location  Address
Texas Headquarters Regency Building
2100 South IH-35
Suite 200
Austin, TX 78704
Amarillo 7201 I-40 West
Suite 316
Amarillo, TX 79106
Corpus American Bank Plaza
711 N Carancahua St
Suite 600
Corpus Christi, TX 78401
Dallas 4001 McEwen Rd
5th Floor
Dallas, TX 75244
El Paso The Reddington Bldg
6070 Gateway East
Suite 400
El Paso, TX 79905
Hidalgo - McAllen 3900 N 10th Street
6th Floor
McAllen, TX 78501
Lubbock 7202 Slide Road
Suite 202
Lubbock, TX 79424
San Antonio Forum II Building
7990 IH 10 West
Suite 300
San Antonio, TX 78230
Tyler 4411 Old Bullard Rd
Suite 601
Tyler, TX 75703
Waco 1105 Wooded Acres
Suite 325
Waco, TX 76710