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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Support for Superior HealthPlan Members Affected by Severe Weather, Wildfire, or Other Natural Disaster

Date: 02/28/24

If you have patients who are Superior HealthPlan members that have been affected by severe weather, wildfire, or other natural disaster, Superior has services available to help them.

Members can call Member Services if they need to:

  • Get an emergency prescription refill.
  • Replace necessary medical equipment, services or supplies.
  • Get a new copy of their Superior Member ID card.
  • Speak with a registered nurse, 24 hours a day, 7 days a week.
  • Speak with a medical doctor via our Telehealth program.
  • Find a doctor in their area.
  • Get help dealing with stress or depression.

All Superior members who live within an official disaster designated county and who may need to replace necessary medical equipment, services, or supplies can seek replacement through any available supplier. If they cannot find a supplier, they can call Member Services to help find one. Supplies will be replaced even if the member is temporarily outside of the county in which they live.

Member Services:

For additional resources, call 2-1-1.