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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Quality Improvement Program

Superior HealthPlan’s Quality Improvement (QI) Program focuses on preventive health. The program creates plans, puts those plans into action and measures efforts to improve your health and safety.

The QI Program strives to make a difference in health outcomes. It develops actions to improve member and provider satisfaction. Superior involves providers within our plan. The providers assist with developing and monitoring activities of the QI Program as well as providing insight into preventive health resources and information.

For questions about the QI Program and our progress on meeting goals, call Member Services.

The QI Program also reviews services provided to our members. We have clinical practice guidelines for certain conditions. If you would like a copy of these guidelines or need more information about programs call Member Services.

Information and/or a full copy of Superior’s current Quality Improvement Program description is available upon request.

You deserve quality healthcare. And you also deserve to have the information you need to get the most from your coverage. Learn more about your member coverage.