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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Updating Provider Demographic Information

Having access to accurate provider information is vitally important to Superior members. To ensure a member’s health is not compromised, providers are required to have their contact and demographic information up-to-date. Providers should notify Superior of any changes (ex. address or telephone number updates), if they can no longer accept new patients or are leaving the network. Providers can update the following information through Superior’s Secure Provider Portal:

  • Accessibility options compliant with the Americans with Disabilities Act (ADA)
  • Spoken Languages
  • Training Completed for Cultural Competencies
  • PCP Panels - Limitations must follow state rules per specialty
  • Member Gender - Limitations must follow state rules per specialty

In addition to updating information with Superior, providers must also update their enrollment and demographic information with Texas Medicaid & Healthcare Partnership (TMHP). Please ensure your information is updated with TMHP. TMHP is the Texas Health and Human Services (HHS’s) provider enrollment administrator, and serves as the authoritative source for HHS providers’ enrollment and demographic information. Once you update your enrollment and demographic information with TMHP, your data will be reconciled with the demographic information on file with Superior. To make updates to your current enrollment (e.g., new practice locations or change of ownership updates), please access the webpage Provider Enrollment on the Portal - A Step-by-Step Guide.

For instructions on how to make other demographic updates to your current enrollment, please visit TMHPs PEMS site and select “Maintenance” from the menu options.

If a provider decides to leave the Superior network, they must notify Superior as soon as possible. Specific notification timeframes can be found in the provider’s contract or by contacting their local Account Manager. All termination requests must be received in writing and include the provider’s Tax Identification Number (TIN), National Provider Identifier (NPI), termination date and reason for the termination.

Superior is committed to improving continuity of care to ensure that all members have uninterrupted access to health-care services, which is associated with patient satisfaction, better health-care services and lower hospital utilization.

For more information, please review the Superior Provider Manuals found on the Training and Manuals webpage, or call Provider Services at:

  • 1-877-391-5921 (STAR, STAR Health, STAR Kids, STAR+PLUS, CHIP, Allwell from Superior HealthPlan and Superior STAR+PLUS Medicare-Medicaid Plan [MMP])
  • 1-877-687-1196 (Ambetter from Superior HealthPlan)

For instructions on how to make demographic updates through Superior's Secure Provider Portal, please access Superior's Update Provider Demographic Information Guide (PDF).

Please Note: Any submitted changes will be updated within one week. if you do not see changes reflected, please contact your dedicated Account Manager.