Health Outcomes Program
Health Outcomes Overview and Resources
Superior maintains policies and procedures that support care that is appropriate and accesible members. Services are provided in ways that understandable, responsibve to individual needs, and supportive of safe decision-making. Communication methods, assistance, and accommodations are vailable to help members obtain and use health services. These processes promote respectful interactions, protect member dignity, and help remove barriers that may limit a member’s ability to receive care.
Superior expects providers to deliver care that is appropriate and accessible to each member’s circumstances, including communication preferences, functional limitations, and individual needs. Improving understanding between providers and patients strengthen engagement and supports better health outcomes. Superior complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.
Health literacy is the ability to obtain, process, and understand health information needed to make informed decisions. A member’s level of understanding can affect medication adherence, condition management, appointment attendance, and treatment choices. Limited understanding is associated with poorer outcomes, including higher hosptilization rates and lower use of preventive services; therefore, information should be communicated in clear understandable formats and supported with appropriate assistance when needed.
To learn more, please review the resources below:
- Language Identification Tool (PDF)
- Interpretation or Translation Services: To access interpreter or translation services for your patients, contact Superior’s Member Services Department.
- Deaf Hard of Hearing
- Blind and Vision Impairments
- Intellectual or Developmental Disabilities (IDD)
- Medical or Physical Disabilities
Non-Medical Drivers of Health (NMDOH) Overview and Resources
Non-Medical Drivers of Health (NMDOH) continues to be a growing focus in health care. These are conditions in the environments in which people are born, grow, live, work and age, that can influence a their health and well-being, including access to health care and basic services, such as transportation, housing, food and medications. Superior works to enhance quality of life for members by striving to address health disparities and NMDOH factors that can affect members’ health, daily functions and quality of life outcomes.
To learn more, please review the resources below:
- Superior Resources
- Findhelp – This resource helps providers and members quickly and easily search for free or reduced cost services like medical care, food and job training.
- This tool can be accessed on Superior’s Member Resources webpage, or by visiting SuperiorHealthPlan.FindHelp.com/.
- Community Health Workers (CHW) – Superior CHW staff help members successfully navigate through the health-care system, by establishing ongoing outpatient services with primary care providers, addressing all access to care, social barriers, and following up after hospital discharge for a time period of up to 90 Days. This leads to better health outcomes and reduction in potentially preventable ER visits, inpatient admissions and readmissions.
- To refer a member, please contact Superior's Member Services Department, and ask to speak to a Community Health Worker.
- Superior's Health and Wellness webpage
- Superior's Wellframe Care App webpage
- Findhelp – This resource helps providers and members quickly and easily search for free or reduced cost services like medical care, food and job training.
- Other Resources
- 2-1-1 Texas – This resource is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year. This program, provided by HHS, is committed to helping Texas residents connect with the services they need.
- Providers and members can access services by dialing 2-1-1 or 1-877-541-7905 or online at 211texas.org.
- 2-1-1 Texas – This resource is a free, anonymous social service hotline available 24 hours a day, 7 days a week, 365 days a year. This program, provided by HHS, is committed to helping Texas residents connect with the services they need.
- Sponsorship and Grant Programs – Each year, Superior works with Community-Based Organizations, Schools, Head Start Programs and our providers, awarding sponsorships and grants aimed at reducing some of the barriers our members face each day. Some of the programs include Hygiene Closets, Workforce Development and Flu & Vaccine events. To learn more about these programs and grants:
- Superior’s Provider Behavioral Health webpage
- Superior’s Provider Immunization Toolkit’
- Superior’s Provider Quality Improvement webpage
- Superior’s Provider Quality of Care webpage
For more information on the Health Equity Program, please contact Superior using the following email address, and including Health Equity in your subject line: SHP.HEDIS@SuperiorHealthPlan.com.