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Qualifications to Purchase an EVV Alternative Device

Date: 09/22/23

The Texas Health and Human Services Commission (HHSC) is allowing program providers and Financial Management Services Agencies (FMSAs) who will use the new State Electronic Visit Verification (EVV) vendor, HHAeXchange, to purchase additional alternative devices for qualifying members.

A qualified member using the agency option, or the service responsibility option (SRO), is a person who meets the following conditions:

  • Does not have a landline or does not allow the service provider to use their landline.
  • Their service provider does not have a smartphone or tablet.

A qualified member using the Consumer Directed Services (CDS) option is a person who meets the following conditions:

  • Does not have a landline or does not allow the service provider to use their landline.
  • Their service provider does not have a smartphone or tablet.
  • Does not allow the CDS employee to use their smartphone or tablet.

The cost of each alternative device is $12 (includes shipping) plus applicable sales tax.

How to Request a Free Alternative Device

Program providers and FMSAs, if not already completed, are required to submit the HHAeXchange Provider Onboarding Form prior to submitting the Alternative Device Ordering Form.

HHSC has supplied HHAeXchange the census numbers that will be used for distribution. If a program provider or FMSA has a shortage, and a request for an alternative device is pending, then HHAeXchange will fulfill the additional alternative device requests to maintain the 7.5% threshold.

Once forms are submitted, HHAeXchange will process the request within 5 business days.

  • Orders placed before September 1, 2023 will be delivered mid-September.
  • Orders placed September 1, 2023 through September 30, 2023 will be delivered no later than October 15, 2023.

How to Purchase Additional Alternative Devices?

Program providers and FMSAs may purchase additional alternative devices for qualifying members. The cost of each alternative device is $12 (includes shipping) plus applicable sales tax.

Program providers and FMSAs must complete and submit the HHAeXchange Paid Alternative Device Order Form.

If there is available inventory, HHAeXchange will ship the ordered alternative device(s) within five business days after being processed. If there is not enough inventory, HHAeXchange will notify the program provider or FMSA that a back order has been placed and to expect their alternative device(s) as soon as they become available.

For EVV questions, please contact HHSC EVV Operations at EVV@hhs.texas.gov or Superior HealthPlan’s EVV Department at SHP_.EVV@SuperiorHealthPlan.com.