QI Program

Superior is dedicated to the provision of a well-designed and well-implemented Quality Assessment and Performance Improvement (QAPI) Program. Superior’s culture, systems and processes are structured around its mission to improve the quality of health-care services for all enrolled members.

Scope

The scope of the QAPI Program is comprehensive and addresses both the quality and safety of clinical care and the quality of services provided to Superior’s members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Superior’s products) and ancillary services.

Goals & Objectives

Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities that are implemented across all care settings and aimed at improving quality of care outcomes and services delivered.

Credentialing Standards

To be considered for participation in the Superior network, all licensed physicians and other licensed health-care professionals who have an independent relationship with Superior must complete an application for participation and submit copies of applicable supporting documentation.

Cultural Competency Plan

Superior is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which Superior can respond to the health-care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. Our Cultural Competency plan is reviewed and updated annually.

Participation in QI

Superior requires that providers and practitioners cooperate with all QI activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QAPI Program. If you are interested in learning more about the QAPI Program, please contact Superior at 1-800-218-7453 and ask to speak with the Quality Improvement Department.