Provider Resources
Superior HealthPlan provides the tools and support you need to deliver the best quality of care. Please view information in this section that covers forms, guidelines and helpful links.
Ambetter Providers Click For More Information (Health Insurance Marketplace)
Billing Resources
- Allwell Qualified Medicare Beneficiaries FAQ (PDF)
- Balance Billing: Superior Medicaid and CHIP (PDF)
- Balance Billing: Allwell from Superior HealthPlan and STAR+PLUS MMP (PDF)
- Standardized Durable Medical Equipment (DME) Listing (PDF)
Electronic Visit Verification (EVV)
- EVV FAQ (PDF)
- EVV Provider Compliance Plan (PDF)
- EVV Provider Training (PDF)
- HHSC EVV Contact Information Matrix (PDF)
- HHSC EVV Provider Stakeholder Presentation (PDF)
- HHSC EVV Reason Code FAQ (PDF)
- HHSC EVV Reason Code Scenarios (PDF)
- HHSC EVV Aggregator and EVV Portal Webinar (PDF)
- HHSC EVV Mobile Application Policy (PDF)
- HHSC EVV Tool Kit - EVV Visit Maintenance and Transactions (PDF)
- HHSC EVV Tool Kit Module 1 - Introduction to EVV (PDF)
- HHSC EVV Tool Kit Module 2 - EVV Roles and Responsibilities (Part 1) (PDF)
- HHSC EVV Tool Kit Module 3 - EVV Roles and Responsibilities (Part 2) (PDF)
- HHSC EVV Tool Kit Module 4 - EVV Visit Transactions (PDF)
- HHSC EVV Tool Kit Module 5 - EVV Visit Maintenance (PDF)
- HHSC EVV Tool Kit Module 6 - EVV Process Flow (PDF)
- HHSC EVV Tool Kit Module 7 - EVV Aggregator and Portal (PDF)
- HHSC EVV Tool Kit Module 8 - Submitting an EVV Claim (PDF)
- HHSC EVV Tool Kit Module 9 - EVV Portal Standard Reports and Search Tools (PDF)
- HHSC EVV Tool Kit Module 10 - EVV Visit Transaction Validation Enhancements (PDF)
- For the most recent EVV updates, please visit EVV News and Announcements
High Tech Imaging
Superior HealthPlan has selected National Imaging Associates, Inc. (NIA) to provide radiology network management services. NIA manages the prior authorizations for non-emergent, advanced, outpatient imaging services rendered to Superior HealthPlan members.
- NIA: High Tech Imaging QRG for Rendering Facilities (PDF) – Changes Effective 2/1/2014
- NIA: High Tech Imaging QRG for Ordering Physicians (PDF) – Changes Effective 2/1/2014
Nurse Advice Line
Superior HealthPlan operates a toll-free nurse hotline that providers and members can call 24-hours-a-day, 7 days a week. The hotline is staffed with nurses who are knowledgeable about Medicaid and CHIP benefits and services. The nurses can respond to calls from providers and members seeking clinical information, guidance on specialty referrals or requests for specialty provider consultations. Nurses also have access to an on-call licensed behavioral health clinician 24-hours-a-day who can assist with crisis calls
Prior Authorization
- Prior Authorization List (PDF)
- Drugs of Abuse and Genetic/Molecular Diagnostic Testing Prior Authorization Notice (PDF)
- Drugs of Abuse Prior Authorization Code List (PDF)
- Discharge Planning Instructions (PDF)
- Preferred DME Supplier (Medline) FAQ (PDF)
- Preferred DME Supplier (Medline) Supplies Available without Prior Authorization List (PDF)
- Skilled Nursing Requirements Checklist (PDF)
Private Duty Nursing
- Addendum to Billing Methodology for PDN Multiple Ratio with Hospital Admission Event (PDF)
- Fee and Billing (PDF)
- Medical Criteria, Parameters for Medically Necessary Hours, and Exceptions Process (PDF)
- Private Duty Nursing Requirements Checklist (PDF)
Process Improvement Resources
- Adobe Sign Electronic Signature (PDF)
- Credentialing Frequently Asked Questions (PDF)
- Expedited Credentialing (PDF)
- Find my Provider Account Manager
- Member Rights and Responsibilities
- Secure Provider Portal
Quality
- Quality Improvement resources have moved, please visit Superior's QI Program.
Quick Reference Guides & Contacts
- Acute Care and Hospitals Quick Reference Guide (PDF)
- Allwell from Superior HealthPlan Quick Reference Guide (PDF)
- Centers for Medicare & Medicaid Services Website Resources (PDF)
- FQHC Payment Process Quick Reference Guide (PDF)
- FQHC Frequently Asked Questions (PDF)
- HEDIS Guidelines for Monitoring for Patients on Persistent Medications (PDF)
- PCP Quick Reference Guide (PDF)
- Texas Health Steps Quick Reference Guide (PDF)
- STAR+PLUS LTSS Quick Reference Guide (PDF)
- STAR+PLUS MMP Quick Reference Guide (PDF)
- Superior Pharmacy Quick Reference Guide (PDF)
- STAR Health Important Contacts (PDF)
Therapy Documents & Policy Clarification
- Clinical Practice Standards for Therapy Documentation (PDF)
- Early Childhood Intervention - Individualized Family Service Plan Information (PDF)
- Initial Evaluation Request for Therapy - Supplemental Information (PDF)
- Requirements For Therapy Authorization Checklist (PDF)
- Prior Authorization Therapy Documentation Provider Training (YouTube)
- Therapy Fee Schedule for Comprehensive Outpatient Rehabilitation Facility (Effective 9/1/17) (PDF)
- Therapy Fee Schedule for Home Health (Effective 9/1/17) (PDF)
- Therapy Fee Schedule for Individual Therapist Group (Effective 9/1/17) (PDF)
Texas Health Steps
- HHS Provider Notice: Texas Health Steps Document Improvement (PDF)
- Texas Health Steps Clinical Record Review Tool (PDF)
- Texas Health Steps Clinical Record Review Tool and Instructions
- Texas Health Steps Online Provider Education
- Texas Health Steps Periodicity Schedule
- Texas Health Steps Regional Provider Relations Representatives Contact List
- Texas Health Steps Quick Reference Guide (PDF)
Texas Medicaid Re-enrollment
For the most updated information or to re-enroll, please visit TMHP.com.
Toolkits
Additional Resources
- 3 in 30 Provider Resources
- Early Childhood Intervention (ECI) Program Information (PDF)
- Frequently Asked Questions for Prescription Drug Benefits (PDF)
- Guidelines on After Hours Telephone Accessibility (PDF)
- National Kidney Foundation - Chronic Kidney Disease (CKD) Risk Assessment Tool (PDF)
- Prenatal Screening for Domestic Violence and Substance Use
- Signing up for EFT through PaySpan (PDF)
- Texas Health and Human Services Provider Fraud Notice (PDF)
- The Attorney General of Texas Initiative – Combatting Sexual Exploitation (Human Trafficking)