Provider Resources
Superior HealthPlan provides the tools and support you need to deliver the best quality of care. Please view our listing on the left, or below, that covers forms, guidelines, helpful links, and training.
For Ambetter information, please visit our Ambetter website (links to state's Ambetter /provider-resources/manuals-and-forms.html)
Superior HealthPlan equips each of our providers with the most up-to-date resources available for Texas Medicaid (STAR, STAR+PLUS, STAR Kids, STAR Health), CHIP, STAR+PLUS Medicare-Medicaid Plan (MMP), Medicare (Wellcare By Allwell) and Health Insurance Marketplace (Ambetter from Superior HealthPlan). Our resources for Texas providers within the Superior network includes the tools and support you need to deliver the best quality of care. Links to specific provider resources can be found by using the left navigation bar to access provider webpages or clicking the links within the sections below.
For Ambetter from Superior HealthPlan provider resources, please visit Ambetter from Superior HealthPlan - Provider Resources.
- Wellcare By Allwell Qualified Medicare Beneficiaries FAQ (PDF)
- Balance Billing: Superior Medicaid and CHIP (PDF)
- Balance Billing: Wellcare By Allwell and STAR+PLUS MMP (PDF)
- Superior HealthPlan Telemedicine Quick Reference Chart (PDF)
- TurningPoint – Procedure Coding and Medical Policy Information (PDF)
- Ontrak Program Service Claims - Frequently Asked Questions (PDF)
- EVV Compliance Job Aid for Consumer Directed Services Employers (PDF)
- EVV Compliance Job Aid for Program Providers and FMSAs (PDF)
- EVV FAQ (PDF)
- EVV Compliance Requirements (PDF)
- EVV Compliance Review Schedule (PDF)
- EVV Programs, Services and Service Delivery Options Required to Use EVV (PDF)
- EVV Provider Training (PDF)
- HHS EVV Aggregator and EVV Portal Webinar (PDF)
- HHS EVV Alternative Devices Policy (PDF)
- HHS EVV Contact Information Matrix (PDF)
- HHS EVV Data Access and Conversion
- HHS EVV HHAeXchange Town Hall Webinar Q&As (PDF)
- HHS EVV Home Health Care Services Bill Codes Table (PDF)
- HHS EVV Next Steps and Timeline for Transition to HHAeXchange (PDF)
- HHS EVV Policy Handbook
- HHS EVV Provider Stakeholder Presentation (PDF)
- HHS EVV Reason Code FAQ (PDF)
- HHS EVV Reason Code Scenarios (PDF)
- HHS EVV Responsibilities and Additional Information, 1718 Form (PDF)
- HHS EVV Service Bill Codes Table (PDF)
- HHS EVV Temporary EVV Policies for Severe Winter Weather (PDF)
- HHS EVV Temporary Policies for COVID-19 (PDF)
- HHS EVV Vendor Selection for Cures Act EVV Expansion (PDF)
- HHS EVV Tool Kit - EVV Visit Maintenance and Transactions (PDF)
- HHS EVV Tool Kit Module 1 - Introduction to EVV (PDF)
- HHS EVV Tool Kit Module 2 - EVV Roles and Responsibilities (Part 1) (PDF)
- HHS EVV Tool Kit Module 3 - EVV Roles and Responsibilities (Part 2) (PDF)
- HHS EVV Tool Kit Module 4 - EVV Visit Transactions (PDF)
- HHS EVV Tool Kit Module 5 - EVV Visit Maintenance (PDF)
- HHS EVV Tool Kit Module 6 - EVV Process Flow (PDF)
- HHS EVV Tool Kit Module 7 - EVV Aggregator and Portal (PDF)
- HHS EVV Tool Kit Module 8 - Submitting an EVV Claim (PDF)
- HHS EVV Tool Kit Module 9 - EVV Portal Standard Reports and Search Tools (PDF)
- HHS EVV Tool Kit Module 10 - EVV Visit Transaction Validation Enhancements (PDF)
- HHS EVV Tool Kit Module 11 - Summary of EVV Changes (Part 1) (PDF)
- HHS EVV Tool Kit Module 12 - Getting Started - Next Steps (PDF)
- HHS EVV Tool Kit Module 13 - EVV Training Requirements (PDF)
- HHS EVV Tool Kit Module 14 - EVV Compliance Oversight Policies (PDF)
- HHS EVV Tool Kit Module 15 - Best Practices to Avoid EVV Claim Mismatches (PDF)
- HHS 21st Century Cures Act
- Summary EVV Compliance Reviews
- TMHP EDI Companion Guides
- TMHP Electronic Visit Verification (EVV) FAQ (PDF)
- Visit Maintenance Unlock Request for Program Provider and FMSA (Excel)
- Visit Maintenance Unlock Request for Consumer Directed Services Employers (Excel)
- For the most recent EVV updates, please visit EVV News and Announcements.
National Imaging Associates (NIA) resources have moved. Please visit the Prior Authorization Resources dropdown on Superior's Prior Authorization webpage.
Superior HealthPlan operates a toll-free Nurse Advice Line that can be found on Superior's Phone Directory webpage. Providers and members can call 24-hours-a-day, 7 days a week. The hotline is staffed with nurses who are knowledgeable about Medicaid and CHIP benefits and services. The nurses can respond to calls from providers and members seeking clinical information, guidance on specialty referrals or requests for specialty provider consultations. Nurses also have access to an on-call licensed behavioral health clinician 24-hours-a-day who can assist with crisis calls.
- Drugs of Abuse and Genetic/Molecular Diagnostic Testing Prior Authorization Notice (PDF)
- Drugs of Abuse Prior Authorization Code List (PDF)
- Discharge Planning Instructions (PDF)
- Preferred DME Supplier (Medline) FAQ (PDF)
- Preferred DME Supplier (Medline) Supplies Available without Prior Authorization List (PDF)
- Prior Authorization CPT/HCPC Codes (PDF)
- Prior Authorization List - CHIP (PDF)
- Prior Authorization List - Medicaid (PDF)
- Skilled Nursing Requirements Checklist (PDF)
- Vehicle Modification Request Packet - STAR+PLUS (PDF)
- Vehicle Modification Request Packet - STAR+PLUS Medicare-Medicaid Plan (MMP) (PDF)
Quality Improvement resources have moved. Please visit Superior's QI Program.
- Acute Care and Hospitals Quick Reference Guide (PDF)
- Case Management for Children and Pregnant Women (CPW) Quick Reference Guide (PDF)
- Centers for Medicare & Medicaid Services Website Resources (PDF)
- Direct Payment Program Frequently Asked Questions (PDF)
- FQHC Payment Process Quick Reference Guide (PDF)
- FQHC Frequently Asked Questions (PDF)
- HEDIS Guidelines for Monitoring for Patients on Persistent Medications (PDF)
- Ophthalmology Quick Reference Guide (PDF)
- PCP Quick Reference Guide (PDF)
- Pharmacy Quick Reference Guide (PDF)
- Rural Health Clinic (RHC) Billing Guidelines - Quick Reference Guide (PDF)
- STAR+PLUS Long-Term Services (LTSS) and Supports Rate Guide (PDF)
- STAR+PLUS LTSS Quick Reference Guide (PDF)
- STAR+PLUS MMP Quick Reference Guide (PDF)
- STAR Health Important Contacts (PDF)
- Wellcare By Allwell Quick Reference Guide (PDF)
- Wellcare vs. Wellcare By Allwell Guide (PDF)
- Early Childhood Intervention - Individualized Family Service Plan Information (PDF)
- Therapy Fee Schedule for Comprehensive Outpatient Rehabilitation Facility (Effective 9/1/17) (PDF)
- Therapy Fee Schedule for Home Health (Effective 9/1/17) (PDF)
- Therapy Fee Schedule for Individual Therapist Group (Effective 9/1/17) (PDF)
- Therapy Prior Authorization Requests: Clinical Documentation Criteria Quick Reference Guide (PDF)
- HHS Provider Notice: Texas Health Steps Document Improvement (PDF)
- HHS Texas Health Steps Information Flyer (PDF)
- Texas Health Steps Clinical Record Review Tool (PDF)
- Texas Health Steps Clinical Record Review Tool and Instructions
- Texas Health Steps Medical Checkup Components and Provider Reference Guide (PDF)
- Texas Health Steps Online Provider Education
- Texas Health Steps Periodicity Schedule
- Texas Health Steps Regional Provider Relations Representatives Contact List
- Texas Health Steps Quick Reference Guide (PDF)
- Ambetter Provider Toolkit can be found on Ambetter's Provider Resources webpage.
- Medicaid Provider Toolkit (PDF)
- Wellcare By Allwell Toolkit (PDF)
- 3 in 30 Provider Resources
- CTI-EBP Fair Housing and Reasonable Accommodations (Online Training)
- Guidelines on After Hours Telephone Accessibility (PDF)
- National Kidney Foundation - Chronic Kidney Disease (CKD) Risk Assessment Tool (PDF)
- HHS Early Childhood Intervention Services
- HHS Policy Clarification: Span of Coverage (PDF)
- Prenatal Screening for Domestic Violence and Substance Use
- Signing up for EFT through PaySpan (PDF)
- Submit Attestations Online for Chronically Ill Members
- Texas Health and Human Services Provider Fraud Notice (PDF)
- The Attorney General of Texas Initiative – Combatting Sexual Exploitation (Human Trafficking)