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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

NOW AVAILABLE: HHS Briefing on Change Healthcare

Date: 03/27/24

The U.S. Department of Health and Human Services (HHS) held an informational briefing session on March 19, 2024, to share how they are responding to the cyberattack on Change Healthcare.

Briefing Video

This briefing was led by Deputy Secretary Andrea Palm, along with leadership from the Immediate Office of the Secretary and the Centers for Medicare & Medicaid Services (CMS), as well as United Health Group.

Resources

To help providers navigate through this evolving situation, resources are available on Centene’s Change Healthcare Outage Overview webpage.

Please note:

  • These resources help detail our approach to provider advances, for those facing financial hardship.
  • This webpage is updated routinely with updated reference materials, to include but not limited to, tips and step-by-step guidance to address challenges related to processing:
    • Claims
    • Checks
    • Provider advances
    • Chart retrieval

For any questions, please contact your Account Manager. To access their contact information visit Find My Account Manager.