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NOW AVAILABLE: HHS Briefing on Change Healthcare

Date: 03/27/24

The U.S. Department of Health and Human Services (HHS) held an informational briefing session on March 19, 2024, to share how they are responding to the cyberattack on Change Healthcare.

Briefing Video

This briefing was led by Deputy Secretary Andrea Palm, along with leadership from the Immediate Office of the Secretary and the Centers for Medicare & Medicaid Services (CMS), as well as United Health Group.


To help providers navigate through this evolving situation, resources are available on Centene’s Change Healthcare Outage Overview webpage.

Please note:

  • These resources help detail our approach to provider advances, for those facing financial hardship.
  • This webpage is updated routinely with updated reference materials, to include but not limited to, tips and step-by-step guidance to address challenges related to processing:
    • Claims
    • Checks
    • Provider advances
    • Chart retrieval

For any questions, please contact your Account Manager. To access their contact information visit Find My Account Manager.