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Complaint Information & Form

Complaints

We want to help. If you have a complaint, Superior will have an answer to your complaint within thirty (30) days of the date we get your complaint. Most of the time we can help you right away. There is no time limit for filing a complaint with Superior. You can also complain to the Texas Health and Human Services Commission (HHSC) by calling toll-free at 1-800-252-8263.

We want you to tell us about your complaint. We will not be unfair to you because you complained. We want you to be happy with your health plan.

Remember: Superior has staff that speaks English and Spanish. If you speak another language or are hearing impaired and need help, please call Superior Member Services.

For reporting abuse, neglect, or exploitation of children, the elderly or people with disabilities, please visit the Texas Abuse Hotline or call 1-800-252-5400.

Online Complaint Form

Please fill out our online complaint form below and we will get in touch with you shortly.

Complain By Mail or Fax

Download the Member Complaint form (PDF) or Provider Complaint form (PDF), print and mail or fax the completed form to:

Superior HealthPlan
Attn: Complaints Department
5900 E. Ben White Blvd.
Austin, Texas 78741
Fax: 1-866-683-5369

Complain by Phone

  • You can also call us toll-free to tell us about your problem.
  • STAR Medicaid 1-800-783-5386
  • STAR+PLUS Medicaid 1-877-277-9772
  • STAR Health (Foster Care) 1-866-912-6283
  • CHIP 1-800-783-5386
  • STAR+PLUS Medicare-Medicaid Plan (MMP) 1-866-896-1844
  • STAR Kids 1-844-590-4883
  • Allwell from Superior HealthPlan 1-877-935-8023 (HMO SNP)
  • Allwell from Superior HealthPlan 1-844-796-6811 (HMO)

For more information about Superior HealthPlan Medicare Advantage complaints and grievances, please click here.

Online Complaint Form

Please note that any field description with an asterisk (*) is required.  

Are you filing a complaint on behalf of a: *

Complaint Details

Is this complaint is related to Behavioral Health or Medical Health? *

Please submit any relevant documentation to the complaint:

Please note: Some documents may be too large to send through the Online Complaint Form. If you are not able to attach due to size, please send using one of the other options listed above.

Consent required*

If you agree to receive PHI information from Superior via email, please fill out the following field:

(Member [you], Parent, Caregiver or Legally Authorized Representative of Member)
Are you a contracted provider? *

Complaint Details

Use Date Format: XX/XX/XXXX
Is this complaint is related to Behavioral Health or Medical Health? *

Please submit any relevant documentation to the complaint:

Please note:

  • For claims-related complaints only: Claims detail and / or examples are required for a full review of the complaint to be completed.
  • Some documents may be too large to send through the Online Complaint Form. If you are not able to attach due to size, please send using one of the other options listed above.

This form will send your message to Superior HealthPlan as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Superior through email, you accept the risks associated thereof. Superior does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal or Provider Portal, or you can call us at the Member Services number on the back of your Superior ID card to speak directly to a customer service representative.

By communicating with Superior HealthPlan via email, you give consent to receive information from Superior, which may contain PHI, to your email address. This consent is not required. Communication via email is not as secure as communicating via our secure member portal. If you do not want to receive email responses, please let us know.