Member Services FAQ

You should receive your Superior HealthPlan ID card in the mail once you are enrolled with Superior.

If you did not get this card, or you need a replacement:

• Call Member Services for assistance.
• Register and access our secure member portal. From there you can request, print a temporary ID, or download a digital version of your ID card on your smart phone.

You can locate your member ID number on your member ID card. If you misplaced your ID card, please call Member Services for your Member ID number and new ID card.

Superior HealthPlan can make updates to your phone number on file. We cannot change your name, address, date of birth, Medicaid plan or gender.

To update your information, call Texas Health and Human Services (HHS) to report any changes. HHS will update your Medicaid file. To update your personal information:

• Contact HHS by phone at 2-1-1.
• Update your account on www.YourTexasBenefits.com.

Before you contact Superior HealthPlan to report changes, please contact HHS at 2-1-1. Dialing 2-1-1 is free. If you cannot connect to 2-1-1, please call 1-877-541-7905.

Please note, changes to your Medicaid case can take up to 15-45 days. You can always call Member Services to let them know of your change of address. They will note your new address on your account, while HHS officially updates your address in their records.

Due to the sensitivity of this information, you will need to:

• Call Member Services to assist you with this request.
• Register and access your account through our secure member portal. On the portal, you will be able to:
  • View your health history 
  • Update personal information (after calling 2-1-1)
  • Print a temporary ID card
  • Find and update primary care provider (PCP)
  • Review your health status
  • Send Superior a secure message
  • Check the status of authorization requests
  • Review Claims and Explanation of Benefits
  • See who is your Service Coordinator (if applicable)
  • Check rewards balances
  • Complete a wellness assessment(if applicable) 
  • View Individual Service Plan (for STAR Kids)* 
  • Find health education information
  • View Screening and Assessment Instrument
    (for STAR Kids)*

Learn more about eligibility requirements, qualifications and benefits by visiting Superior’s How to Apply webpage.

To apply for initial benefits or to renew your coverage, please visit YourTexasBenefits.com or call 2-1-1 (HHS).

You can use Superior’s Find a Provider tool to search through our directory of Primary Care Providers (PCPs), specialists, hospitals, pharmacies, and other health-care providers.

Due to the specific information required to make this change, you will need to:

• Call Member Services to assist you with this request.
• Register and access your account through our secure member portal to change your PCP.

We want to ensure you get the services you need when you need them. You can call Member Services to help you make an appointment.

Superior HealthPlan offers telehealth services to all our members. Telehealth is a virtual health-care visit with a provider through a mobile app, online video or telephone. This service provides 24-hour access to in-network health-care providers for non-emergency medical issues.

For more information, visit Superior’s Telehealth webpage.

If you need assistance with your registration, please contact Member Services.

Depending on your coverage, you may be eligible for non-emergency transportation to health-care appointments, follow-up appointments, dentist appointments, hospital, pharmacy, and other places you may get services.

To find out more information about this benefit, please visit Superior’s Medical Ride Program.

If you already know you qualify for transportation assistance, and you would like to schedule an appointment, please call 1-855-932-2318 or visit the SafeRide member Portal.

Congratulations! To submit your notification of pregnancy you can:

• Call Member Services to help you with this request.
• Register and access your account through our secure member portal to submit your notification.

To access additional benefit information under our Start Smart for Your Baby® Program, please visit Superior’s Start Smart for Your Baby® Program webpage.

Congratulations on your new addition! To submit notification of your newborn baby, contact Texas Health and Human Services (HHS). You have two options to contact HHS:

• Call 2-1-1 or 1-877-541-7905.
• Update your account on YourTexasBenefits.com.

Once you have notified HHS, you call Member Services and they will add a note to your file and answer any additional questions you may have.

Your coverage may offer dental benefits. If you selected a dental provider during enrollment, please contact them for detailed dental benefits information:

• DENTAQUEST           1-800-516-0165
• MCNA                      1-800-494-6262
• UNITED DENTAL       1-800-822-5353

If you are not sure who your dental provider is, you can call 1-800-964-2777 or contact Member Services.

If you need help getting these extra services or would like more information about covered vision benefits, please call Envolve Vision Services at 1-888-756-8768, or Member Services.

Contact Member Services to assist you with any pharmacy benefit questions.

Contact Member Services for questions about billing. 

To get specific information about a member or benefit, please contact Member Services.

Please have the following information ready when you call us:

• Medicaid ID number
• Member Name
• Date of Birth
• Social Security Number
• Address and phone number

To find out if a benefit is covered by your plan, please contact Member Services.

To register your portal account, you will need your date of birth or your member ID number (found on your Superior member ID card). For more information, please click Superior’s Member Portal Login webpage.

If you need further assistance with your portal registration, please contact Member Services.

If you are trying to create a new member portal account or accessing an old account, and the information you are entering is not recognized, please contact Member Services to help.

In order to reset your member portal password, please click the “Forgot password” option on the Member Portal Login webpage. Please note: Your User Name to log in is your email address.

You can get detailed plan information by contacting your local HHS office at 2-1-1. Or by visiting the Get Insured through Superior HealthPlan webpage.

After you’re approved for Medicaid, you’ll get an enrollment packet in the mail. You need to choose a health plan or the enrollment broker will choose one for you. Call 1-800-964-2777 (TTY 711) to join Superior.