How to Share Health-care Concerns with Us

Date: 07/08/25

Superior aims for our members to always be happy with their providers and with us, as their health plan. We also care about concerns you may have. We want to know when you are not satisfied with your health care. There are three ways to express your concerns.

1. Start by contacting Member Services. You can do this by filling out the form on our Contact Us webpage or by calling the number on the back of your Member ID card.
2. You may file a complaint. You can do this if you are unhappy with Superior, a provider or a service. You may file a complaint with Superior if you are not satisfied with the medical care you receive, have trouble getting an appointment or if you are unhappy about how you are treated by a healthcare professional.
3. You may ask for an appeal. An appeal is a request to change a decision made by Superior. Superior will send you a letter if the requested service is denied or limited. If you disagree with the decision, you may file an appeal. When you file an appeal, Superior will look at the decision again.

You can submit a complaint or appeal by phone, in person or in writing. More information about Complaints and Appeals can be found and in your member handbook. We care about your health-care concerns. If you need help, please call Member Services at the number on the back of your member ID card.