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Superior HealthPlan Medical Ride Program


What is Superior’s Medical Ride Program (NEMT)?
Superior’s Medical Ride Program (NEMT services) provides transportation to non-emergency health-care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and other places you get Medicaid services. Superior is required to facilitate the most cost-effective mode of transportation that meets a member’s individual need. These trips do NOT include ambulance trips. Transportation services for Superior members are provided by SafeRide.

What services are part of Superior’s Medical Ride Program?
There are many types of transportation services included in Superior’s Medical Ride Program. They include:

  • Passes or tickets for transportation such as mass transit within and between cities or states, including by rail or bus.
  • Commercial airline transportation services.
  •  Demand response transportation services, which is curb-to-curb transportation in private buses, vans, or sedans, including wheelchair-accessible vehicles, if necessary. These are types of rides where you are picked up and dropped off at the entrance/exit of your home or clinic.
  • Mileage reimbursement for an individual transportation participant (ITP) using their own vehicle for a verified, completed trip a covered health-care service. The enrolled ITP can be you, a responsible party, a family member, a friend, or a neighbor.
  • If you are 20 years old or younger, you may be able to receive the cost of meals associated with a long-distance trip to obtain health-care services. The daily rate for meals is $25 per day for the member and $25 per day for an approved attendant.
  • If you are 20 years old or younger, you may be able to receive the cost of lodging for your long-distance trip to obtain health-care services. Lodging services are limited to the overnight stay and do not include any amenities used during your stay, such as phone calls, room service, or laundry service.
  • For some situations, if you are 20 years old or younger, you may be able to receive funds in advance of a trip to cover authorized NEMT (ride/transportation) services.

If you need an attendant to travel to your appointment with you, Superior’s Medical Ride Program will cover the transportation cost of your attendant.

Children 14 years old and younger must be accompanied by a parent, guardian, or other authorized adult. Children 15-17 years old must be accompanied by a parent, guardian, or other authorized adult or have consent from a parent, guardian or other authorized adults on file to travel alone. Parental consent is not required if the health-care service is confidential in nature.

How do I get a ride?
You can request NEMT services through Superior’s Medical Ride Program provided by SafeRide. If you need a ride, call SafeRide. SafeRide has staff that speak English and Spanish and can also provide interpreter services if you speak another language.

You should request your NEMT services (rides) as early as possible, and at least two working (business) days before you need the ride. In certain circumstances, you may request NEMT services (rides) with less than two working (business) days’ notice. These circumstances include:

  • Being picked up after being discharged from a hospital;
  • Trips to the pharmacy to pick up a medication or approved medical supplies;
  • Trips for urgent conditions. An urgent condition is a health condition that is not an emergency but is severe or painful enough to require treatment within 24 hours.

Appointments/Call Center:         1-855-932-2318; TTY: 7-1-1
Hours:                                         8:00 a.m.-5:00 p.m. Monday-Friday

Where’s My Ride:                      1-855-932-2319; TTY: 7-1-1
Hours:                                        5:00 a.m.-7:00 p.m. Monday-Saturday

How do I change or cancel my ride?
You must notify Superior prior to the approved and scheduled trip if your medical appointment is cancelled. To cancel your ride, call SafeRide at 1-855-932-2318 to change or cancel your ride. Please call 24 hours in advance to change or cancel your ride.

Who do I call if I have a complaint about the transportation program?
If you have any problems with Superior’s Medical Ride Program, call SafeRide at 1-855-932-2318.