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Telehealth Services

Any provider in the Superior HealthPlan network can offer telehealth services to Superior members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or phone.

Superior treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.

  • A telehealth visit with an in-network Superior provider does not require prior authorization.
  • A telehealth visit with an in-network Superior provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.

Providers are now able to view visit summaries of their patients who utilized Teladoc through Superior’s Secure Provider Portal. Download the following guide to learn more: Telemedicine Visit Summaries (PDF)

For questions about telehealth services, please contact Superior Member Services at:

  • Allwell from Superior HealthPlan: 1-844-796-6811 (HMO), 1-877-935-8023 (HMO SNP)
  • Ambetter from Superior HealthPlan: 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989)
  • Medicaid:
    • STAR/CHIP: 1-800-783-5386
    • STAR+PLUS: 1-877-277-9772
    • STAR Kids: 1-844-590-4883
    • STAR Health: 1-866-912-6283