Improving Member Experiences & CAHPS
Each year, Superior HealthPlan conducts the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey to determine patient satisfaction with their health care. This survey includes questions on the accessibility to medical services, physicians, specialists, as well as the communication skills of the physician. The survey results provide data that allows Superior the opportunity to identify strengths and opportunities for improvement.
Superior providers make continuous efforts to improve member experiences on a daily basis, and our goal is to share best practices and tips to make this even easier.
- CAHPS Provider Tip Sheet (PDF)
- CAHPS Elevating Patient Care: Effective Communication Guide (PDF)
- CAHPS Elevating Patient Care: Enhancing Healthcare Access Guide (PDF)
- CAHPS Elevating Patient Care: Seamless Care Coordination Guide (PDF)
- CAHPS Elevating Patient Care: The Power of Courtesy (PDF)
- Wellcare Patient Experience Learning Series