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IMPORTANT: Provider Engagement Phone Decommission

Date: 02/16/26

Superior HealthPlan’s Provider Engagement team is committed to fostering strong, proactive engagement with our provider network to ensure your needs are addressed promptly and effectively. We are advancing toward a more streamlined service model, where providers can easily reach their assigned Provider Representative.

We offer multiple convenient avenues through our website to connect with Provider Engagement quickly and efficiently. These enhancements are designed to provide improved support and faster resolution of inquiries, eliminating the need to rely on a global telephone line.

The multiple ways providers can continue to connect with Provider Engagement, include:

  1. Provider Representative Contact Form allows providers to request the following:
    • Assistance Finding Provider Representative    
    • Contract Termination Request
      • Termination of individuals from a group
      • Termination of group
      • Termination of specific product
    • Update Demographic Information
    • Claim Project Status
    • Negative Balance Request
    • Explanation of Payment Request
  2. Network Status Inquiry Form allows providers to request status updates on:
    • Contracting and Initial Credentialing Status
    • Re-Credentialing Status
  3. Find My Provider Representative webpage allows providers to find their local Provider Representative.
    • Superior offers dedicated Provider Representatives located in field offices across Texas.