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System Upgrade and Outage Scheduled for October 10, 2025

Date: 09/16/25

As part of ongoing system maintenance, Ambetter from Superior HealthPlan's authorization system will be upgraded, requiring a scheduled system outage Friday, October 10, 2025 at 10 p.m. CT through Monday, October 13, 2025 at 7 a.m. CT.

During this scheduled outage, we will be unable to receive authorization requests for Ambetter except as noted below.

How to Plan for the Outage:

  • Plan accordingly and submit any urgent or time-sensitive authorization requests prior to the scheduled downtime.
  • For urgent authorization requests during the outage, call 1-833-837-0188. Of note, this number will only be active during this downtime.
  • Beginning Monday, October 13, 2025 at 7 a.m. CT., providers may submit authorization requests as usual.

If you have questions, please contact your Provider Representative. To access their information, visit the Find My Provider Representative webpage.