What do I do if I want to go into a nursing facility?
Call your Service Coordinator if you think you might want to go into a nursing facility. Your Service Coordinator can work with you to find out what help you need.
Will my STAR+PLUS benefits change if I am in a nursing facility?
No. Your Medicaid health benefits and services will not change if you go into a nursing facility.
If I am in a nursing facility, how do I find my Service Coordinator?
Each nursing facility has its own Service Coordinator. If you move to a new nursing facility, you will have a new Service Coordinator. The nursing facility can tell you the name of your Superior Service Coordinator. They can give you the phone number for your Service Coordinator. You can also call Superior Member Services at 1-866-516-4501, and get their name and phone number.
Where can I find a list of nursing facilities?
To find a nursing facility close to you, look through the provider directory or call Member Services at 1-866-516-4501.
How can I change my nursing facility?
If you want to change your nursing facility, talk to your Service Coordinator. Your Service Coordinator can help you find another Superior nursing facility. Your Service Coordinator can also work with the nursing home where you live and the one you want to change to. They can help to make sure you have a good move.
Are there any reasons why my request to change nursing facilities may be denied?
If you ask to change your nursing facility, it can be denied because:
- The new nursing facility does not have an available room.
- The new nursing facility is not a Superior nursing facility.
*Note: Members can move to a nursing facility outside of their current service area, but they would need to select a new health plan.
What are the costs of a nursing facility? What do I have to pay for?
The cost of a nursing home depends on where you live and the services you get. Nursing homes provide for your medical, social and psychological needs. That includes:
- Room and board.
- Social services.
- Over-the-counter drugs, medical supplies and equipment.
- Rehabilitative services.
- Personal needs items such as soap, toilet paper and lotion.
If you like items or brands other than what the nursing facility has, you may have to buy those yourself.
You will have a set amount you pay the nursing facility for room and board. This is called your “applied income.” That amount will depend on how much income you get. It is important that you always pay the nursing facility your applied income on time and in full.
You can keep $60 each month for things like haircuts, stamps or clothes. If you need, the nursing facility can set up a trust fund to deposit your $60.
There are other things you may have to pay for yourself. One is called a “bed hold.” If you are gone from the nursing facility, you can pay them to hold your spot. Your nursing home can give you details. They can also tell you how much that will be.
Value-Added Services for Superior STAR+PLUS Nursing Facility Members
At Superior, members can get many great services in addition to their regular benefits. These are called Value-added Services. Superior is proud to offer extra services to help keep our members healthy.
- Online mental health services through myStrength.com.
- Extra foot doctor (podiatry) services, including 4 services each year.
- Extra dental benefits. Members, ages 21 and older, may get up to $250 each year for exams, x-rays, cleanings and fluoride treatments.
- Extra vision services. $100 for choice of upgraded eyeglass frames and lenses or contact lenses each year.
Restrictions and limitations may apply. These services are valid from 9/1/17 through 8/31/18.
Office of Consumer Credit Commissioner
You can contact the Office of Consumer Credit Commissioner (OCCC) to get assistance regarding a third-party debt collector or if you have a complaint about a business. They can also help you file a complaint. You can call the OCCC at 1-800-538-1579. Or, you can access information about their services here.