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Where to Go for Care

Consider all of your options when choosing where to go for medical care. Many are surprised to learn that this is often not the ER. Be prepared by knowing the best place to go depending on your medical condition. 

Call us toll-free at the number on the back of your Superior member ID card. (TTY 1-800-735-2989)

Medical professionals can answer your health questions and help set up doctor appointments.

Call for:

  • Help caring for a sick child
  • Help knowing if you should see your Primary Care Provider
  • Answers to questions about your health

Your PCP is your main provider. Call the office to schedule a visit if you don’t need immediate medical care. Use our Find a Provider to locate a doctor in Superior’s network or call Member Services at the number on the back of your Superior member ID card.

Make an appointment for:

  • Vaccinations
  • An annual wellness exam 
  • Help with colds, flus and fevers
  • General advice about your overall health 
  • Care for ongoing health issues like asthma or diabetes

Psychiatrist

Your psychiatrist is your primary behavioral health doctor. Call the office to schedule a visit if you don’t need immediate psychiatric care. Use our Find a Provider to locate a psychiatrist in Superior’s network or call Member Services at the number on the back of your Superior member ID card.

See your psychiatrist if you:

  • Have changes in mood that last more than 3 days
  • Have changes in sleep pattern
  • Need medication refills

If you have thoughts of harming yourself or others, call 911 or go to the Emergency Room (ER).
 

Telehealth offers convenient, 24-hour access to in-network healthcare providers for non-emergency health issues. You can get medical advice, a diagnosis or a prescription by phone or video. Use Telehealth anytime or schedule an appointment wherever and whenever you need it. Set up your Telehealth account at www.teladoc.com/Superior.

Contact Telehealth for illnesses such as:

  • Sinus problems and allergies
  • Upper respiratory infections
  • Colds, the flu and fevers
  • Rash and skin problems

Go to a nearby urgent care center if your illness or injury isn’t life-threatening and your PCP’s office is closed. Use our Find a Provider to find an urgent care center in Superior’s network or call Member Services at the number on the back of your Superior member ID card.

Make an appointment for:

  • Flu symptoms with vomiting 
  • Ear infections 
  • High fevers 
  • Sprains

Consider all of your options before going to the ER. Visit the ER if you’re experiencing a LIFE-THREATENING injury or illness.

Go here for:

  • Broken bones 
  • Bleeding that won’t stop 
  • Labor pains or other bleeding (if pregnant) 
  • Shock symptoms (sweat, thirst, dizziness, pale skin) 
  • Drug overdose 
  • Ingested poison 
  • Bad burns 
  • Convulsions or seizures 
  • Trouble breathing 
  • The sudden inability to see, move or speak
  • Chest pains or heart attack symptoms 
  • Gun or knife wounds