2026 Satisfaction Survey Results

Date: 10/02/26

We hope that you are always happy with Superior and our providers. Each year we send members a survey to see how easy it was to get the appointments and services they needed. We also ask about Superior’s customer service and if they like their doctors. Superior HealthPlan Medicaid operates under two licenses, Superior HealthPlan, Inc. and Superior HealthPlan Network. Each license is defined by the Medicaid product and service delivery area in which it is offered.

Here is how we did in 2026:

Question	Adult	Child - Superior Inc.	Child - Superior Network	Adult / Child 2026 Goal
Getting care, tests, or treatment	85.2%	91.7%	91.0%	85.2% / 89.8%
Getting urgent care	90.5%	94.1%	93.8%	83.7% / 90.2%
Treated with courtesy and respect	97.3%	96.2%	96.4%	94.7% / 94.1%
Rating of personal doctor	79.5%	76.9%	79.5%	70.7% / 77.8%
Rating of health plan	73.3%	81.7%	81.5%	61.7% / 71.8%

Visit our Quality Improvement Program webpage to learn more about our goals to improve your health and safety. To request a hard copy of Superior’s current Quality Improvement Program Description, call Member Services at the number on the back of your member ID card.