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Your Member Rights & Responsibilities

Date: 04/09/26

Superior members have rights. They also have responsibilities.

Rights are things you can expect from your health plan. They include:

  • Getting all the medically necessary services provided as part of your benefits.
  • Being treated with respect.
  • Having your medical information kept private.
  • Getting a copy of your medical record.

Responsibilities are things your health plan expects from you. They include:

  • Asking questions if you don’t understand your rights.
  • Keeping your scheduled appointments.
  • Having your member ID card with you at appointments.
  • Letting your doctor know if you had care in an emergency room.

You can find more about rights and responsibilities in your member handbook. Call Member Services at the number on the back of your member ID card to ask for a paper copy. A full description of your rights and responsibilities can be viewed online.