Skip to Main Content

Loss of Medicaid Coverage Survey

We are collecting information to understand why some members lose Medicaid coverage. Your answers will not affect your eligibility and will only be used to improve our services. We appreciate you sharing your experience. This survey will take about 5-7 minutes. 

When did you lose your Medicaid coverage?
Were you expecting to lose coverage?
What do you believe was the main reason your Medicaid coverage ended?
Before losing Medicaid coverage, did you know what actions were needed to stay enrolled?
Did you try to keep your Medicaid coverage?
If you tried to keep Medicaid coverage, what made it difficult? (Select all that apply.)
How did you receive information from HHSC about keeping your Medicaid coverage? (Select all that apply.)
How easy was it to understand what you needed to do to keep your Medicaid coverage?
What would have helped you the most to stay enrolled? (Select all that apply.)
Did your income change around the time your Medicaid coverage ended?
Did your job or work hours change?
Were your income changes temporary or ongoing?
Did any of the following change in the last year? (Select all that apply.)
Do you currently have health insurance?
If yes, what type of health insurance do you have now?

Your responses to this survey will be sent to Superior HealthPlan as an email. The email is not encrypted and is not transmitted in a secure format. By communicating with Superior through email, you accept the risks associated thereof. Superior does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your protected health information (PHI), please send us a message through the Secure Member Portal, or you can call us at the Member Services number on the back of your Superior ID card to speak directly to a customer service representative.

By communicating with Superior HealthPlan via email, you give consent to receive information from Superior, which may contain PHI, to your email address. This consent is not required. Communication via email is not as secure as communicating via our secure member portal. If you do not want to receive email responses, please let us know.